Please include your Delivery Note with your return $10 will be deducted from your refund, to cover the cost of the return.
Shipping costs are non-refundable.
Return to Store
Online purchases can not be returned to Ted Baker stores
Please Note - Canadian online orders can not be returned to any Ted Baker stand alone stores in Canada and must be returned using the Online Returns portal outlined here or above.
Returns Terms & Conditions
You have 28 days from when you receive your online order to return it for a refund online.
If you’re unable to return it within the 28-day period, please let us know within that timeframe. Refunds will be made onto your original payment method (within 14 days of us receiving the return). Please note- some payment providers may take up to 30 days to process the credit to your account.
Items must be unwashed and unworn, with all labels and tags still intact – unfortunately we can’t accept them in any other condition.
We are not able to accept refunds in store on orders paid for using Klarna.
We do not accept liability for items that get lost or damaged in transit back to Ted Baker.
Hygiene strips must be attached to swimwear.
Items with a seal tag will only be accepted where it remains intact and undamaged.
Cosmetics (including makeup brushes) can only be returned if they are sealed and show no signs of use.
Due to hygiene reasons, certain goods are non-refundable. These are:
Personal grooming products
*Please note anything tailored or personalised to you cannot be returned.
The following items are non-returnable to store but can be returned by post:
B by Ted Baker bras and nightwear
Instagram Checkout Returns
If you purchased via our Instagram checkout you may return products within 28 days of receipt (subject to our Returns Terms and Conditions)
Request a return via your account in the Instagram app and select your reason for return.
Package the item(s) along with the delivery slip – this does not have to be the same packaging in which you received the order as long as it’s secure.
Send the order back to us at the address below; we advise you to send the parcel via certified mail, return receipt requested.
TED BAKER RETURNS DEPARTMENT c/o Future Forwarding Company 6180 Buffington Road Atlanta GA 30349
Customers in Canada are unable to exchange orders in Ted Baker stores, and must return your online order for a refund and replace for a new item. in accordance with the returns section above.